Help Center
How to use KeepSpec, from the mobile app on the floor to the web console in the office. More sections are added as they’re written — if you can’t find something yet, contact support.
Getting Started
The map before the manual: how KeepSpec is put together, what happens on the web console versus the mobile app, and how to create your account.
Setting Up Your Organization
The admin side of KeepSpec: building out sites, lines, and machines, stocking the Fluids and Corrective Actions libraries, and inviting your team.
- Creating sitesName, location, time zone, business hours, and the contacts alerts will eventually reach.
- Creating linesProduction lines within a site — status, shift count, and what the line makes.
- The Fluids LibraryThe refractometer factor, default Brix/RI/pH ranges, and attaching a Safety Data Sheet.
- Creating machinesAssigning a fluid, setting concentration targets, tank volume, and asset details.
- The Corrective Actions LibraryThe controlled vocabulary operators pick from, follow-up rechecks, and cost tracking.
- Measurement unitsSwitching your organization between Imperial and Metric display.
- Inviting your team and assigning rolesWhat Technician and Admin can each do, and how to invite or remove someone.
Monitoring & Alerts
What happens when a reading comes back out of spec: how KeepSpec notifies people, who it escalates to and when, and how to quiet a known issue without losing visibility.
- How out-of-range detection worksWhat triggers an alert, and where it shows up on the web and in the mobile app.
- Acknowledging an alertClearing an open alert, and what acknowledging one actually does.
- The escalation chainOperators, then a supervisor, then site contacts — who gets notified and when.
- Muting alertsQuieting a site, line, or machine for up to 30 days without losing the history.
- Push notifications on the mobile appHow a device gets registered for alerts, and what happens when you tap one.
Recording Checks
The core daily workflow on the shop floor: logging a reading in the mobile app, reading Brix straight from a SmartRef, and working without a connection.
- Logging a checkEntering Brix, pH, and refractive index, and reading the calculated concentration against spec.
- Reading Brix with a SmartRef refractometerConnecting over Bluetooth to fill nD, Brix, and sample temperature in one tap.
- Attaching a machine photoTaking or choosing a photo so a machine is easy to identify from the list.
- Condition notes and corrective actionsRecording what you observed and what you did about an out-of-spec reading.
- Working offlineLogging checks with no signal, and how queued readings sync once you reconnect.
- Shared-device mode for plant tabletsSetting up a tablet mounted on the line so it signs itself out between shifts.
History & Reporting
The web console side of a machine’s record: the full check history table, trend charts, CSV export, and correcting a past entry.
- Viewing check historyThe check table on a site, line, or machine page, and filtering it by date.
- Trend chartsReading the Brix, concentration, and pH charts on a machine’s page.
- Exporting to CSVDownloading a site’s, line’s, or machine’s history for a date range.
- Editing or deleting a checkCorrecting a past entry from the web console — not available on mobile.
Account & Billing
Signing in, two-factor authentication, deleting your account, and how trials, plans, and a lapsed subscription actually work.
- Signing in and two-factor authenticationPassword sign-in, resetting a forgotten one, and the four second-factor methods KeepSpec supports.
- Managing your accountWhere to find your account on web and mobile, and what you can change.
- Deleting your accountWhat gets deleted, what’s retained, and where to do it.
- Subscriptions and billingThe 14-day trial, plan tiers, and what happens if billing lapses.
Troubleshooting & FAQ
Quick answers to the questions that come up most.